Creating a Ticket

By default after logging on you will be taken to the Ticket list page. Here you will see a large “+” button at the top right. Click on this button to create a new ticket.

1. Ticket date, required. This is in the format Month/Date/Year. Clicking the calendar icon will open a date picker.
2. Start time, required. It can be in 24 hour format (HH:MM) or AM/PM format (06:30 AM).
3. End time, required. It can be in 24 hour format (HH:MM) or AM/PM format (06:30 AM).

Tip: Using the up/down arrow will increment the time fields in 15 minute intervals.

4. Description, required. Free form entry for description of the ticket. Note that the customer can see this description, so please be aware of this, and keep it professional.
5. Project, required. Select from the list of projects.
6. Area, optional. Some projects have areas established. Commonly areas like “Meeting” or "Development" are established. Select one if it is appropriate for the current ticket.
7. Task, optional. Some projects have tasks established. Select one if it is appropriate for the current ticket.
8. Work Item Number, optional. For projects associated with a TFS server the “Work Item Number” field will show. If the employee has a Personal Access Token (PAT) for that TFS server Clockwork will integrate ticket times with TFS Work Items. See the section "TFS Integration" for more details.
9. Delete ticket. Deletes ticket from Clockwork and if TFS Integration is setup credits the TFS Work Item for the hours and returns back to ticket list.
10. Copy ticket. Saves current ticket and creates a new on with the same Project/Area/Task.
11. Add New ticket. Saves current ticket and creates a new blank ticket.
12. Save Ticket. Saves current ticket and returns back to ticket list.
13. Show/Hide Help. This toggles the display of bubble explanations when hovering over ticket fields.