Classifying Tickets

Holiday: There are seven (7) standard CODE holidays. These dates should be logged under the Holiday Area in your Project.

1. New Year's Day (January 1)
2. Memorial Day (last Monday in May)
3. Independence Day (July 4)
4. Labor Day (first Monday in September)
5. Thanksgiving (fourth Thursday in November)
6. Day after Thanksgiving
7. Christmas (December 25)

Client Holiday: Time off given by project managers beyond the standard CODE holidays.

• Could include, but not limited to: early release on holiday eves, holidays outside standard CODE holidays (Martin Luther King Jr. Day, Columbus Day, etc.), office closures due to natural disasters

Floating Holiday: a paid day off offered as a substitution for a public holiday.

• Some staff with unusual work schedules/ shift work may be asked by their project managers to work on a holiday. In this instance, your project manager and you should reach an agreement on when your holiday will be taken.
• Floating holiday time cannot be split, i.e. you may not take 5 hours one day and 3 hours another.